Accessibility

The Village of Sundridge is committed to creating and maintaining an inclusive and accessible community.

Multi-year Accessibility Plan

The Village maintains a Multi-Year Accessibility Plan and an Accessible Standards for Accessibility Policy and Feedback Form.

Accessibility Compliance Reports

Accessibility Compliance Report 2021

Alternate formats and communication support

The Village is committed to providing residents with communication support and alternate format of documents upon request. For more information or to make a request, please call the Village office at 705-384-5316.

How to bring an accessibility concern to the Village

The Village of Sundridge encourages input and comments with respect to accessibility within our community. Should you wish to make an inquiry, request an accessible document or bring a concern to the Village, please contact the office.

Customer service feedback 

As part of its proactive approach, The Village of Sundridge has trained all staff in providing accessible customer service and it currently meets or exceeds the requirements of the AODA Customer Service Standard (Ontario Regulation 429/07).

The Village of Sundridge welcomes all feedback on our accessible customer service.  You can contact us in person, by mail, email, phone or fax.

Accessible Formats and Communication Supports

The Village will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication supports shall be provided in a timely manner, taking into account, the person’s accessibility needs to determine the suitability of an accessible format or communication support. The public shall be notified about the availability of accessible formats and communication supports.

Accessible formats may include but are not limited to, large print, recorded audio and electronic formats, Braille and other formats used by persons with disabilities.

Emergency Procedures, Plans or Safety Information

The Village shall provide public emergency procedures, plans and public safety information to the public upon request, in an accessible format with appropriate communication supports in a timely manner.

Accessible Websites and Web Content

Websites and web content controlled directly by the Village that allows for modification of the product, shall conform with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A initially and Level AA in accordance with the schedule set out in the AODA Integrated Accessibility Standards.

Web Content Accessibility Guidelines (WCAG) is an international standard for making websites and web content accessible through a series of technical checkpoints (Level A and Level AA) so that websites and content are increasingly accessible to a broader range of users with disabilities. Web accessibility involves understanding a broad spectrum of disabilities, including visual, auditory, physical, cognitive, speech, learning, language, and neurological disabilities.